Refund policy
Refund & Return Policy
At Street Tennis® Inc., we want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned with all original components and packaging
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Proof of purchase must be provided
Street Tennis kits that show clear signs of use or damage caused by misuse may not be eligible for refund.
- How to Request a Return
To initiate a return, please contact us at:
Please include:
- Your order number
- A brief description of the issue
- Photos if the item arrived damaged
We will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will resolve the issue quickly.